My account

How to create a user account on Mecanautik?

To create a user account on Mecanautik, click on the "Connexion" link at the top right of the homepage, and then click on "Créer un compte" (Create an account). Fill out the registration form with your personal information and click the "Valider" button.

How can I modify my personal information in my account?

To modify your personal information, log in to your account and navigate to the "My Account" section. From there, you can update your address, phone number, and other personal details.

Where can I view my past orders at Mecanautik?

To view your past orders, log in to your account and navigate to the 'My Account' section. There, you will find a link to your order history, where you can view the details of each order placed.

How can I change my password?

To change your password, log in to your account and go to the 'My Account' section. In the 'Information' tab, enter your current password and choose a new secure password.


What are the accepted payment methods on Mecanautik?

We accept multiple payment methods, including credit cards (Visa, Mastercard, etc.) and PayPal payments. You can choose the payment method that suits you best during the checkout process.

How can I cancel or modify my order at Mecanautik?

If you wish to cancel or modify your order, please contact us promptly using the contact details provided on our website. We will do our best to accommodate your request based on the status of your order.

What is the return and refund policy?

We have a flexible return and refund policy. If you are not satisfied with your purchase, please contact us within the specified timeframe on our website to request a return and refund. We will provide you with the necessary instructions.

How can I track my delivery on Mecanautik?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery using our carrier's tracking service.

What are the estimated delivery times?

Estimated delivery times vary depending on your shipping address and the chosen shipping method. You can check the information on estimated delivery times during the checkout process. Please note that delays may occur due to circumstances beyond our control.

Catalog and Products

How can I find a specific part on Mecanautik?

To find a specific part for your engine on Mecanautik, you can use the search bar located at the top of each page. Simply enter relevant keywords related to the product you are looking for.

You can also use our search filter by selecting the brand, type, and model of your engine.

Alternatively, you can browse through the product categories to explore our catalog and find products that interest you.

How can I know if a part is in stock?

On each product page, you will find information about the availability of a part. If it is in stock, it will be indicated as "In stock" or "Available." If the part is out of stock, it will be indicated as "Out of stock" or an estimated restocking timeframe. If you have specific questions about the availability of a product, feel free to contact us.

Does Mecanautik offer any promotions or discounts on engine parts?

Yes, we regularly offer promotions and discounts on our parts. You can find special offers, sales, or discount codes on our website. Make sure to check our homepage, newsletters, or follow us on social media to stay informed about the latest promotions.

Technical Support

How can I get additional information about parts?

If you need more information about any of our parts, you can contact us by phone or email. Our customer service team is here to answer all your questions and provide you with technical details, specifications, and any other information you need to make an informed decision.

What is the response time of the technical support?

We strive to respond to all inquiries as quickly as possible. Depending on the volume of requests we receive, the response time may vary. However, we are committed to providing you with a response within a few hours upon receiving your email or immediately following your call.

Can I get assistance with ordering parts?

If you encounter any difficulties during an online order or if you have questions about the parts, feel free to contact us. We will guide you through the necessary steps to ensure that you can order the right parts.

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